Your privacy is important to us.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair & lawful means, with your knowledge & consent. We also let you know why we’re collecting it & how it will be used.

This privacy policy (“Policy”) describes the personal data collected or generated (processed) when you use the SLK Couple Counselling website (the “Site”). This Policy describes the types of personal data collected when you use our Site and how your personal data is used, shared and protected.

What personal data we collect and why we collect it

We ask you for certain personal data to provide you with the products or services you request. For example, when you book a session, make purchases, contact our reception team, request to receive communications, create an account, participate in our events.  This personal data includes your:

• Contact details including name, email, mobile telephone number and billing address

• Referral information

• Personal details including date of birth

• Personal preferences including marketing and cookie preferences

We use the personal data we collect from you in the following ways:

To Provide the Services You Request

When you use our site we will use your data to provide the product or service you have selected.  For example, we will use the contact information you give us to communicate with you about the purchase. If you reach out to our reception team, we will use information about you to help you resolve a problem or question. 

To Communicate Information about our Products and Services

If you are an existing client of SLK Couple Counselling, we may use the email address provided to send you communications about our services, unless you have opted-out. In other cases, we ask for your consent to send you marketing information. To modify your email subscriptions or to opt-out of receiving communication, please contact eselkaye@gmail.com  

 To Operate our Business

We may use the data you provide to us to operate our business.  For example, when you make a purchase, we may use that information for accounting, auditing and other internal functions. 

To Protect Our or Others’ Rights, Property or Safety

We may also use data about how you use our Site to prevent or detect fraud, abuse, illegal uses and violations of our Terms of Use and to comply with court orders, governmental request or applicable law.

For General Research and Improvement

We use data about how our visitors use our Site to understand customer behaviour or preferences.  For example, we may use information about how visitors search for and find information to better understand the best ways to organize and present this information. 

Website Analytics 

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

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How long we retain your data

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss & theft, as well as unauthorised access, disclosure, copying, use or modification.

Third party or Linked sites

SLK Couple Counselling uses interfaces with social media sites such as Facebook and Instagram. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Our website may contain other links to external sites that are not operated by us. Please be aware that we have no control over the content & practices of these sites, & cannot accept responsibility or liability for their respective privacy policies. When you go to other websites from here, we advise you to be aware and read their privacy policy.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Consent

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy & personal information. If you have any questions about how we handle user data & personal information, feel free to contact us.

This policy is effective as of 24 Jan 2020